macOS Support Essentials 12 (Monterey)


    Specialist training for macOS Support Essentials 12

    macOS Support Essentials 12 is the official course for macOS support, taught by our Apple specialist trainers. This three-day course is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.

    Over three days, this course will cover updated system utilities and new features in macOS Monterey:

    • Passwords System Preference
    • Live Text
    • Voice Control
    • User privacy settings
    • Notarized apps
    • Startup Security Utility


    What you’ll learn on macOS 12 Monterey training

    This course includes the following content:

    • Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
    • Focused lessons that take you step by step through practical, real-world tasks
    • A Digital ebook of macOS Support Essentials 12, the official book for macOS support

    After you’ve completed the course, you will be able to:

    • Explain how macOS Monterey works
    • Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey
    • Explain macOS Monterey troubleshooting and repair procedures
    • Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues

    Virtual training

    Take this course in a trainer-led virtual format at 9am-5pm in six time zones: UTC, UTC +1, UTC +3, UTC +4, UTC +12, and UTC -4.

    Contents of the macOS 12 (Monterey) support course

    The macOS Support Essentials 12 course covers the updated system utilities and new features in macOS 12 (Monterey). See an overview of the topics covered below.

    Installation and configuration

    Introduction to macOS
    Update, upgrade, or reinstall macOS
    Set up and configure macOS
    Use the Command Line
    Update macOS

    Network configuration

    Manage basic network settings
    Manage advanced network settings
    Troubleshoot network issues

    File systems

    Manage file systems and storage
    Manage FileVault
    Manage permissions and sharing
    Use hidden items, shortcuts, and file archives

    Apps and processes

    Install apps
    Manage files
    Manage and troubleshoot apps

    User accounts

    Manage user accounts
    Manage user home folders
    Manage security and privacy
    Manage password changes

    Data management

    Manage system resources
    Use metadata, Siri, and Spotlight
    Manage Time Machine

    Network services

    Manage network services
    Manage host sharing and personal firewall

    System management

    Troubleshoot peripherals
    Manage printer and scanners
    Troubleshoot startup and system issues

    Who should take macOS Support Essentials 12?

    Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Monterey.

    • Anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users.

    Prerequisites for macOS 12 (Monterey) training

    While this is an introductory course, you should have some fundamental knowledge to benefit from it fully. We recommend trainees have:

    • A basic familiarity of macOS skills and terminology
    • Some basic computer navigation knowledge

    If you’re in any doubt about your suitability for this course, please call us on (+44) 0203 507 1728.

    How is it delivered?

    We offer trainer-led online training and private onsite training. If you’ve got several team members to train, it might be more cost-effective for us to come to you.

    Where and when do you want to train?